Terms & Conditions
Orders are usually despatched within 48 hours (Monday to Friday).
- FREE* on basket totals over £30
- 2-3 working days from despatch via Royal Mail or Courier
- Standard delivery £4.99 (excluding geographical areas listed below)
- 2-3 working days from despatch via Royal Mail or Courier
- Next Working Day £8.99 - CURRENTLY NOT AVAILABLE DURING THE CORONAVIRUS CRISIS.
- Order by 1pm Mon. to Fri.
- Excludes weekends.
- Delivery by courier where a signature is required.
- Orders received after 1pm Friday, will be despatched the following Monday and delivered Tuesday.
- Order by 1pm Mon. to Fri.
*For orders over £30, delivery is free. Please note, deliveries at these rates cannot be made to Northern Ireland, Jersey, Guernsey, Channel Isles, Isle of Wight, Highlands and Islands or the Republic of Ireland, although a delivery quote can be supplied on request.
These terms and conditions were last updated on 01/12/2017. Use of our website and the sale and purchase of goods from the website and/or directly from Fussels Fine Foods are governed by our terms and conditions as set out below. “We” or “Our” means Fussels Fine Foods and’or www.fusselsfinefoods.co.uk. “You” or “your” means the person accessing, using or ordering from our website over the Internet and/or directly from Fussels Fine Foods. Additional Terms and Conditions apply to users joining our Affiliate Scheme.
Prices, description and availability of goods
Prices are subject to change without notice and all goods are sold subject to availability. Prices other than those in GBP are shown for guidance purposes only. Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the website due to the limitations of Internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.
ROT (Retention of Title)
All goods remain the property of Fussels Fine Foods Limited until payment in full is received, whether via our website, manual payment, BACS and Invoice.
You may order online using a credit / debit card (We accept American Express, Delta, Maestro, Master Card, Solo, Visa (not Electron), Visa Electron Debit). You may order by telephoning us and pay using your credit / debit card. All prices are in pounds sterling (£) and credit / debit card transactions for orders outside the UK will be converted by the card company at their current exchange rates. Cheques and postal orders should always be in pounds sterling made payable to Fussels Fine Foods. For orders paid by cheque, goods will not be despatched until your cheque has cleared at the bank. This may take up to 7 working days.
Offers & Promotions
Please be aware that only one Offer or Promotion Code can be used in conjunction with each order. (i.e A free postage offer cannot be used together with a discount promotion code). Our system will automatically calculate which is the most advantageous offer for each order. Voucher codes or offers cannot be added to your order after the order has been placed.
Users placing orders through our affiliate programme are subject to terms and conditions of the affiliate used and that of Fussels Fine Foods affiliate programme. Please contact us for more information.
Your shopping basket displays the goods you have purchased with an indication of the delivery timescale. We will notify you if your goods are not able to be despatched within this timescale, e.g. some ‘made to order’ goods may take longer. The costs for delivery are shown depending on the shipping destination and the delivery service selected. Any delivery times quoted are estimates, based on availability and normal delivery time. Additional time should be allowed where payment is made by cheque, as we will not despatch goods until the cheque has cleared. This may take up to 7 working days. Please note that there may be some products that we do not ship to certain destinations, which will be indicated in the shopping basket.
Your shopping basket displays the goods you have purchased with an indication of the delivery timescale. We will notify you if your goods are not able to be despatched within this timescale, e.g. some ‘made to order’ goods may take longer. The costs for delivery are shown depending on the shipping destination and the delivery service selected. Additional time should be allowed where payment is made by cheque, as we will not despatch goods until the cheque has cleared. This may take up to 7 working days. Please note that there may be some products that we do not ship to certain destinations, which will be indicated in the shopping basket.
Any delivery times quoted are estimates. Refunds for missing parcels will be issued in accordance with any required waiting period or time frame as set by Royal Mail or our courier company.
Cooling off period and cancellation / returns
We want you to be satisfied every time you shop with us. Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to the Merchant within 10 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. We will not accept return of:
Fresh / disposable / perishable goods (e.g. flowers or fresh foods)
Sealed audio / video recordings or computer software which have been opened
Goods made to the customer's personal specifications
Where you wish to return non-personalised goods, please send them back to:
Returns Department, Fussels Fine Foods Ltd, Church Farm, Parkgate Lane, Rode BA11 6AA.
It is vital that with the return you give full details of your name, full address, order number and reason for return (please also specify whether you require an exchange or refund). We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.
Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the merchant. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded.
Should you have a complaint with the service or product we provide please contact Customer services by e-mail:
firstname.lastname@example.org. Telephone: +44 (0)1373 931286 (9 - 5 Monday to Friday.
We aim to:
Acknowledge complaints within 5 working days
Advise you how long it will take to resolve the complaint
Keep you informed throughout the process
Offensive or age restricted material
We take the utmost care to ensure that no material likely to give offence or which is unsuitable for children is displayed on our website. There are, however, certain products that we sell which are unsuitable for children. By placing an order for products with age restrictions you declare that you are of legal age to purchase those products. Should you see material which in your view is offensive then please e-mail us at email@example.com
Trademarks and copyright
All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the website are the property of Fussels Fine Foods. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.
Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software. ‘Our Name Is Mud provides our SSL security, the market leader for digital certificates worldwide, securing over 100,000 websites in more than 50 countries. To help us keep your personal information strictly confidential you should keep your password secret. While we use SSL encryption to protect sensitive information online, we also protect your personal details off-line. All employees are kept up-to-date on our security and privacy practices and we ensure our Merchants maintain our standards of security. If you have any questions about the security at our website, you can send an e-mail to firstname.lastname@example.org
Privacy & Cookie Statement
This privacy statement applies solely to information collected through this website.
Information Collection and Use
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not sell, share, or rent this information to others other than as disclosed in this statement. During the registration or ordering process we collect some or all of the following information:
Your name and address
Your contact telephone numbers (to enable us to contact you in the event of a query)
Your e-mail address
For credit / debit card purchases your card details
Confirmation you are over 18 years of age (this is required to ensure inappropriate goods are not shipped to minors)
We will confirm your personal details on our acknowledgement of order. If you have registered you may check, amend or remove your personal details by clicking the login button. If you are not registered you may check, amend or remove your personal details by e-mailing email@example.com or writing to us. By registering or ordering through our website and/or directly you consent to the collection and processing of your personal details by us. From time to time we may provide you with related information from third parties whose products or services we think may be of interest to you. If you wish to opt-out of third party offers and promotions please email us at firstname.lastname@example.org or by calling our Customer Service team on 01373 831286.
A Cookie is a piece of data containing information about the user which may be stored on the user's hard drive. We use persistent Cookies which are stored on your computer to remember who you are and to enable your shopping basket contents to be stored until your next visit. You do not have to have persistent Cookies enabled to use the site. We use temporary 'Per session' Cookies for tracking your searches, shopping basket items and checkout details. If you have your per session cookies turned off or have set the highest level of security in your browser settings you may be unable to purchase items from our site.
We use IP addresses to analyse trends, administer the website, track user's movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
Links to / from 3rd party websites
We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.
Surveys & Contests
From time-to-time our website requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes and may be used to send you marketing or promotional materials where indicated. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this website.
Shared Usage of Data
We reserve the right to share general demographic data accumulated by the website for statistical analysis with selected partners. This data does not contain any sensitive information.
Occasionally our website gathers non-sensitive information through marketing activities like surveys, competitions and trial accounts. These are not obligatory and you can opt out of disclosing any information. The data will be used as stated on participation.
Updating Personal Information
In any Fussels Fine Foods email there is a link to update your personal information, if not then you can contact customer service on 01373 831286 to update or change your information.
Users wishing to unsubscribe from any marketing information can do so using the link located in the footer of the email newsletters.
If a user decides to refer Fussels Fine Foods to friend or family member through a form, we will require the name and email address of the recipient. We will then send one email inviting them to visit Fussels Fine Foods website.
External Service Providers
Notification of Changes
The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer.
From time to time Fussels Fine Foods will hold competitions through 3rd party sites, like Facebook and Twitter, these competitions are voluntary and Fussels Fine Foods has complete control over the prizes and delivery. The prizes are non-refundable and cannot be exchanged. The prizes can only be delivered to mainland UK addresses.
Fussels Fine Foods Ltd
Somerset BA11 6AA
Tel: +44 (0)1373 831286
VAT Registration Number: 989 1818 53
Company Registration Number: 07180215
EORI Number: GB989181853000 - FUSSELS' FINE FOODS LTD.